Chicago O'Hare International Airport Disabled/Special Needs Information

ADA Friendly Services at O'Hare
Getting from one point to another at any airport can be challenging, especially for travelers with disabilities. At O'Hare, we recognize these needs and are working to make passage through our airport as pleasant and convenient as possible.

Accessible Kiosk for the Deaf and Hard of Hearing

The Accessible Kiosk is equipped with a public access videophone (PAV) that allows travelers who are Deaf or hard of hearing to place a call via videophone to request services or communicate with family, friends or another Deaf person using sign language. The kiosk also has a multilingual touch screen monitor providing transportation and tourist information, and an overhead monitor that features accessibility information about tourist attractions in the City of Chicago. The public access videophone is equipped with a keyboard so that hard of hearing travelers have the option of using an Internet-based text relay service. The first of nine accessible kiosks is available in Terminal 3 near the entrance to the H-K concourse.

Wheelchair assistance is available from your airline. Please contact your airline in advance to make special arrangements.

All outside sidewalks have sloping curb cuts for easy wheelchair access. Additionally, O'Hare's terminals have extra-wide automatic entry doors on both the upper and lower levels. Throughout the airport facility, restrooms, elevators, signage, telephones, restaurants, drinking fountains, and diaper changing facilities are in full compliance with the Americans with Disabilities Act. A visual paging system in the International Terminal allows airlines and airport operators to send visual messages to the public. The visual paging system is located adjacent to the flight information monitors.
If you need assistance getting from your terminal to the gate area, you may wish to contact the following before your flight. Terminal-1 and parts of Terminal -2 Airserv (773)601-3398/ Terminal -2 Armark (773)985-0059 / Terminal 3 and 5 - Prospect (773) 686-7561 ext-7488. As noted above, please let your airline know in advance that you wish to make special arrangements.

For additional information, contact the City of Chicago at 311 for Non-Emergency City Services. Airport Transit System (ATS)

All points on the ATS route system are fully accessible to persons with disabilities. Elevators are available at each of the five stops.
Elevators

Elevators located in Terminals 1, 2, 3, and 5 provide access to all passenger levels of the airport complex. All elevators have braille and raised numerals.

Parking Facilities

The elevated parking structure (Lot A), adjacent outdoor lots (Lots B and C), the parking lot serving the International Terminal (Lot D), and Economy Lot E have approximately 250 parking spaces clearly marked with the International Access Symbol for Motorists with disabilities. For further information call (773) 686-7530.

Public Transportation/CTA Rapid Transit

(312) 836-7000
(312) 836-4949 TTY phone

The CTA Blue Line train provides 24-hour service between downtown Chicago and O'Hare International Airport. The station is equipped with an elevator to take passengers with mobility impairments to and from the platform. Other CTA stations on the Blue Line equipped with elevators from O'Hare to downtown are at Rosemont, Cumberland, Harlem, Clark/Lake, and Jackson.

Rental Cars
Alamo, Avis, Budget, Dollar, Hertz and National rental car agencies provide hand-controlled vehicles for persons with mobility impairments. Agencies request notification 2-3 days prior to renting a car with adaptive equipment.

Restaurants
All entrances to restaurants located in the airport are accessible to people using wheelchairs.

Restrooms
Restrooms located through-out the Airport have wheelchair accessible facilities. These facilities have larger stalls with grab bars and accessories including sinks with electronically sensored water faucets, lower towel dispensers and tilted mirrors.

Service Areas
American and United Airlines have specially designated lounges to provide assistance to travelers with disabilities. American has a special service lounge in the K Concourse and United has special service lounges in both the B and C Concourses. Both carriers also offer mobile carts in their concourses to transport passengers needing this service. Please contact the airline directly or an airline representative for use of a mobile cart.

Taxicabs
For wheelchair accessible vehicles, please call United Dispatch at 1-800-281-4466. See cab starters in the cab stand outside baggage claim areas of all terminals. Drivers can assist passengers with collapsible wheelchairs. Flash Cab (773/561-4444) also offers services for persons with disabilities.

Telephone and TTY Phones
Operator-assisted Teletypewriters (TTY) are adjacent to the airport information booths located on the lower level of Terminals 1,2, and 3 and on the upper level of Terminal 5 and are available 24 hours a day.